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University of Colorado Anschutz Medical Campus

Tele-psychiatry Healthcare Coordinator
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Position Number: 5614279
Location: Aurora, CO
Position Type: Health and Medical Services

Tele-psychiatry Healthcare Coordinator

Tele-psychiatry Healthcare Coordinator - 34139 University Staff

Description
University of Colorado Anschutz Medical Campus

School of Medicine | Department of Psychiatry

Job Title: Tele-psychiatry Healthcare Coordinator

Position: #00824693 - Requisition: # 34139

Job Summary:

The Telepsychiatry Healthcare Coordinator will support the psychiatry team integrating behavioral health into primary care in support of the quintuple aim of enhancing the patient experience, improving health services provided to patients, health equity, reducing costs of care using best practices, and improving the care team well-being. They will work directly with the director of the integrated psychiatry team and the psychiatry team members in collaboration with primary care clinic leadership, staff, and providers to coordinate and execute the integration of tele-psych workflows in all designated family medicine clinics.

This position may support rooming of patient visits, scheduling, following up as needed, and troubleshooting workflow issues independently. This position works closely with the program manager and the integrated Care team at the clinical level including psychiatrists, primary care providers, psychologists, and support staff at over 8 separate clinic locations. The intermediate professional will support the administrative leadership by assisting with creating tables and reports of month and annual patient metrics (number of visits, documenting time from referral to first visit, etc.). This position will also require some administrative duties such as independent maintenance of records, emergency binders, and attendance in meetings as record keeper. They may also be responsible for gathering information such as "lives touched" and work with the business intelligence collaborators in the department.

Key Responsibilities:

Supports the Integrated Tele-Psychiatry Team through collaboration with the program manager by assisting the leader of the psychiatry team. Duties such as attending and organizing critical meetings, keeping minutes, and scheduling invited guests.
Facilitates coaching at each of the designated clinics and advocates clinical leadership on tele-psych workflows. Coordinates with clinics to assure that clinic staff are prepared to assist provider and patient during clinic session.
Serves as the primary contact for trouble shooting scheduling and other workflow issues for the psychiatry team seeing patients at the various clinics.
Supports and initiates efforts for the ongoing quality improvement initiatives of the tele-psych service. This can include regular educational meetings, check-ins, and updating metrics in program dashboards.
Patient Outreach such as tracking patient appointment statuses; completed appointments, cancellations, and no-show visits. Assists with scheduling/rescheduling the cancelled and no-show visits as needed. Providing follow-up visit reminders to patients.
Support rooming process for tele-psych encounter by confirming the technology is working, patients can connect to the visit, documents patient is in Colorado for telehealth visit and assures screening scales are completed.
Support the follow-up of visits, include collecting collateral medical records, organizing & scanning these into the EHR.

Work Location:

Hybrid - This role is eligible for a hybrid schedule of 3-4 days per week on campus and as needed for in-person meetings.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

The Department of Psychiatry is one of the largest units in the UCD-SOM and is comprised of 5 Divisions. The CU Department of Psychiatry sets the standard for Education and Training of leaders in psychiatry and mental health care, conducts ground-breaking Research that aims to eradicate suffering due to psychiatric and substance use disorders, provides ready access to state of-the-art mental health preventions and interventions across the continuum of care, and collaborates with the community and other key stakeholders to promote well-being among all Coloradans. We accomplish this vision in a manner that respects, values and advocates for the dignity and worth of each individual and family.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

A bachelor's degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a directly related field from an accredited institution.
- A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
One (1) year of professional level experience in healthcare and/or clinic operations support.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

Experience using Electronic Health Record and Patient Health Information management systems.
Experience with Epic.
Project management experience.

Knowledge, Skills, and Abilities:

Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Demonstrated commitment and leadership ability to advance diversity and inclusion.
Excellent critical thinking skills.
Proactive, reliable, and takes initiative.
Comfortable working in high volume, fast paced clinic environment.
Demonstrated commitment and ability to advance diversity and inclusion.
Attention to detail with strong organizational and time management skills, follow through, and ability to work independently.
Knowledge of HIPAA regulations and ability to exercise discretion with confidentiality.
Proficient in Microsoft Office 365, computers, and technology.

How to Apply:

For full consideration, please submit the following document(s):

A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Shannon McWilliams, shannon.mcwilliams@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by August 1st, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $61,546 - $78,287.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.

Qualifications
Application Materials Required: Cover Letter, Resume/CV, List of References

Job Category: Health Care

Primary Location: Hybrid Department: U0001 -- Anschutz Med Campus or Denver - 20278 - SOM-PSYCH GENERAL OPERATIONS

Schedule: Full-time

Posting Date: Jul 8, 2024

Unposting Date: Ongoing Posting Contact Name: Shannon McWilliams Posting Contact Email: shannon.mcwilliams@cuanschutz.edu Position Number: 00824693

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=34139&lang=en